IT Service Desk Analyst – 1st Line

IT Service Desk Analyst – 1st Line

As the IT Service Desk Analyst you will provide first line technical support to all GMGB staff. You will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward advice to more complicated technical issues.

Department: Central Support Services,
Project Location(s): Oxford
Compensation: £18,000 Per Annum


You will have an excellent telephone manner and strong team working skills.

The following are desirable:

  • a working knowledge of GMGB operating systems and branch practices
  • general knowledge of MS Office products
  • general knowledge of basic software installation and network hardware
  • general knowledge of desktop computing
  • the ability to troubleshoot printer/hardware issues


  • buying extra holiday or a brand new car through our salary sacrifice schemes
  • a fantastic discounted shopping website
  • a generous staff discount scheme
  • a range of training and development programmes to help you progress your career
  • free parking

Submit Staff Request or CV



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