IT Service Desk Analyst – 1st Line
As the IT Service Desk Analyst you will provide first line technical support to all GMGB staff. You will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward advice to more complicated technical issues.
Department: Central Support Services,
Project Location(s): Oxford
Compensation: £18,000 Per Annum
Responsibilities
You will have an excellent telephone manner and strong team working skills.
The following are desirable:
- a working knowledge of GMGB operating systems and branch practices
- general knowledge of MS Office products
- general knowledge of basic software installation and network hardware
- general knowledge of desktop computing
- the ability to troubleshoot printer/hardware issues
Rewards
- buying extra holiday or a brand new car through our salary sacrifice schemes
- a fantastic discounted shopping website
- a generous staff discount scheme
- a range of training and development programmes to help you progress your career
- free parking
