IT Helpdesk Support

We are looking for an IT Helpdesk Support Engineer to support the IT Helpdesk Team in delivering outstanding quality technical support to end users across the organisation. The role holder will provide first line support to our clients IT systems handling incoming calls, assigning and managing incidents, and providing general administrative support to the IT Services Team.

Department: Information Technology
Project Location(s): Theale, Berkshire
Compensation: £16,500 per annum

Responsibilities

    • To log all customer incidents and tickets accurately in the incident management system (Richmond System)
    • Provide fault diagnosis and user support / training to successfully resolve as many issues on a first time fix basis
    • Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users
    • Take ownership of problems and be proactive when dealing with user issues
    • To support and interact with internal and external customers as appropriate
    • Use existing IT Knowledgebase to resolve faults assigned through Richmond
    • Help maintain the IT Knowledgebase and other internal documentation
    • Resolve new faults and record resolution in the IT Knowledgebase and escalate to other resolver groups where required
    • Suggest improvements to working practices

Rewards

 

  • buying extra holiday or a brand new car through our salary sacrifice schemes
  • a fantastic discounted shopping website
  • a generous staff discount scheme
  • a range of training and development programmes to help you progress your career
  • free parking

 

how can we help you?

Our friendly IT consultant team are available to give you the advice and IT solution you need for your business.

“Your Business is a very important part of our business so we always give our best service.”

Oludotun Olojede
Project Director, Adsnapshot